Contact Us

We're here to help with questions about products, orders, payments, shipping, returns, and refunds.

Contact Options

Email: support@trekova.store
We respond to customer inquiries within 1 business day, Monday through Friday.

Live Chat: Available 24/7 through the chat widget on our website.

Customer Service Hours

Monday–Friday: 9:00 AM – 6:00 PM Eastern Time
Saturday: Closed
Sunday: Closed

Messages received outside customer service hours will be answered on the next business day.

Order Inquiries

For questions about an existing order, please provide your order number. Your order number can be found in your order confirmation email.

Returns and Refunds

To request a return, email us at support@trekova.store with your order number and reason for the return.

Please review our Return and Refund Policy before submitting your request.

Frequently Asked Questions

Where does Trekova ship?

Trekova currently ships orders within the United States.

How long does delivery take?

Orders are processed within 1 to 2 business days. Carrier transit takes 4 to 6 business days. Total delivery time is 5 to 8 business days from the date of order.

For complete details, please see our Shipping Policy.

What is the return period?

Eligible items may be returned within 30 days after delivery, subject to the conditions in our Return and Refund Policy.

How can I request a return?

Email support@trekova.store with your order number and reason for the return.

What payment methods do you accept?

Trekova accepts PayPal and Venmo.

For more information, please see our Payment Policy.

Business Information

Live Chat: Available 24/7