Return and Refund Policy
This Return and Refund Policy explains how Trekova handles returns, refunds, defective items, incorrect items, and order cancellations for purchases made through trekova.store.
Effective Date: August 27, 2026
1. Return Window
You may request a return within 30 days after the date your order is delivered.
Return requests submitted more than 30 days after delivery are not eligible for return.
2. Return Conditions
To be eligible for a return:
- The item must be unused and in the same condition in which it was received.
- The item must be returned in its original packaging.
- All tags and labels must remain attached.
- All included accessories, straps, locks, documentation, and other components must be included.
- You must provide proof of purchase or your order number.
Items showing signs of use, customer-caused damage, or missing original packaging may not be eligible for a refund.
3. Non-Returnable Items
The following items are not eligible for return:
- Items returned more than 30 days after delivery.
- Items that are used or damaged due to customer misuse, accidents, or improper handling.
- Items damaged through normal wear and tear after delivery.
- Items missing required original packaging or included components.
4. Exchanges
We do not accept exchanges.
If you want a different product, you may return your eligible item for a refund and place a new order separately.
5. How to Request a Return
To request a return:
- Email support@trekova.store with your order number and reason for the return.
- Our team will review your request and respond during business hours.
- If your return is approved, we will provide the return shipping address and return instructions.
- Pack the item securely in its original packaging and ship it using a trackable shipping method.
- Keep your return tracking number until your refund has been completed.
6. Return Shipping Costs
For standard returns due to a change of mind or other reasons not caused by Trekova, the customer is responsible for return shipping costs.
Return shipping costs are non-refundable.
If the return is required because Trekova sent the wrong item or the item arrived defective or damaged, Trekova will cover the applicable return shipping cost.
We recommend using a trackable shipping service. Trekova is not responsible for items lost during return transit when the customer arranges the return shipment.
7. Refund Processing Time
After we receive and inspect the returned item, an approved refund will be processed to the original payment method within 10 business days.
Your bank or payment provider may require additional time to post the refund to your account.
If your refund has not appeared after 10 business days from the date it was processed, please contact us at support@trekova.store.
8. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged during transit, or different from the item you ordered, contact us within 7 days after delivery at support@trekova.store.
Please provide:
- Your order number
- A description of the issue
- Photos showing the damage, defect, or incorrect item
If the issue is confirmed, Trekova will provide a replacement or full refund at no additional return shipping cost to the customer.
9. Restocking Fee
Trekova charges no restocking fee for eligible returns.
10. Order Cancellations
To cancel an order, contact us at support@trekova.store as soon as possible.
If the order has not yet shipped, we will cancel the order and issue a full refund.
If the order has already shipped, the order cannot be cancelled through the cancellation process. You may request a return after delivery according to this Return and Refund Policy.
11. Contact Information
Business Name: Trekova
Business Address: 74-5602 Alapa St, Kailua Kona, Hawaii 96740, United States
Business Email: support@trekova.store
Business Hours: 9:00 AM to 6:00 PM Eastern Time, Monday through Friday
Live Chat: Available 24/7
For return, refund, damaged-item, defective-item, or cancellation questions, please contact us using the information above.