Privacy Policy

Effective Date: August 27, 2026

This Privacy Policy describes how Trekova collects, uses, and protects your personal information when you visit, use, or make a purchase from trekova.store.

Information We Collect

Depending on how you use our website, we may collect:

  • Contact information: name, email address, billing address, and shipping address.
  • Order information: products purchased, order details, and transaction information.
  • Account information: information you provide if you create an account.
  • Device and usage information: IP address, browser type, device information, pages visited, and website interactions.
  • Communications: information you provide when contacting us by email or live chat.

How We Use Your Information

We use personal information to:

  • Process and fulfill orders.
  • Process payments and provide order confirmations.
  • Send shipping and delivery updates.
  • Respond to customer service requests.
  • Improve our website and shopping experience.
  • Prevent fraud and protect our website.
  • Comply with applicable legal obligations.
  • Measure and improve the performance of our advertising.

Cookies and Advertising Technologies

Trekova uses cookies and similar technologies to operate the website, remember preferences, understand website usage, and measure advertising performance.

We use Google Ads and related Google advertising technologies to measure the performance of our advertising and to help us show relevant Trekova products and advertisements to users.

These technologies may collect information such as website interactions, device information, IP address, and information about visits to our website, depending on the applicable Google services and your settings.

You can manage or limit cookies through your browser settings. You can also manage personalized advertising through Google Ads Settings.

Sharing of Information

We may share personal information with service providers when necessary to operate our business, including:

  • Payment processors such as PayPal and Venmo to process payments.
  • Shipping carriers such as USPS, UPS, and FedEx to fulfill and deliver orders.
  • Google for advertising measurement and related Google Ads services.
  • Service providers that help us operate, secure, and maintain our website.

We do not sell or rent customers' personal information.

Payment Information

Payment information is processed by our payment providers. Trekova does not store complete payment card information on its own servers.

Security

We use reasonable security measures to protect personal information. Our website uses HTTPS encryption to help protect information transmitted between you and our website.

No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also have rights regarding certain advertising or data processing activities.

To exercise applicable privacy rights or ask questions about your information, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Information

Business Name: Trekova

Business Address: 74-5602 Alapa St, Kailua Kona, Hawaii 96740, United States

Business Email: support@trekova.store

Business Hours: 9:00 AM – 6:00 PM Eastern Time, Monday through Friday

Live Chat: Available 24/7