FAQs
Find answers to common questions about Trekova products, shipping, returns, and payments below.
Products
What types of luggage does Trekova sell?
Trekova sells a range of travel luggage including hardshell spinner suitcases, lightweight spinner suitcases, fabric soft side suitcases, carry on bags, and compact under seat travel bags. All wheeled products feature 360 degree spinner wheels for smooth maneuverability in airports and hotels.
Do Trekova suitcases have TSA approved locks?
Yes. Most Trekova suitcases are equipped with a built in 3 dial TSA approved combination lock. This allows TSA agents to inspect your luggage using their master key without damaging the lock mechanism.
Will Trekova carry on bags fit in airplane overhead bins?
Our carry on suitcases are designed to meet standard overhead bin requirements for most major US airlines. However, overhead bin size requirements vary by airline and aircraft type. We recommend confirming your airline's carry on size policy before travel.
What is the Cloud Underseater Bag?
The Trekova Cloud Underseater Bag is a compact personal item designed to fit under the seat in front of you on most commercial flights. It does not have wheels. Always confirm your airline's personal item requirements before travel.
What materials are Trekova suitcases made from?
Our hardshell suitcases are made from ABS and polycarbonate (PC) materials, which provide impact resistance while keeping weight low. Our fabric suitcases are made from durable polyester with a water resistant coating.
Shipping
How much does shipping cost?
Shipping within the United States costs a flat rate of $7.00 USD per order.
How long does delivery take?
Orders are processed within 1 to 2 business days. After processing, carrier transit takes approximately 4 to 6 business days. Total estimated delivery time is 5 to 8 business days from the date your order is placed.
Do you ship internationally?
Trekova ships all over the United States. We do not currently ship to international destinations.
How do I track my order?
Once your order ships, you will receive a confirmation email with your tracking number. You can use this number to track your shipment on the carrier's website. If you do not receive a tracking email within 3 business days of placing your order, contact us at support@trekova.store.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of the date your order is delivered. Items must be unused, in their original condition, and in their original packaging with all accessories included. For standard returns, the customer is responsible for return shipping costs. If Trekova sent the wrong item or the item arrived defective or damaged, Trekova will cover the applicable return shipping cost.
How do I start a return?
Email us at support@trekova.store with your order number and the reason for your return. Our team will review your request and provide return instructions during business hours.
When will I receive my refund?
Once we receive and inspect your returned item, approved refunds are processed to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account. If you have not received your refund after 10 business days, please check with your bank or payment provider first. If you still have not received it, contact us at support@trekova.store, and we'll be happy to assist you.
Payment
What payment methods do you accept?
Trekova accepts PayPal and Venmo.
Is checkout secure?
Yes. All checkout pages on trekova.store are SSL-encrypted. Your payment information is handled directly by PayPal or Venmo and is not stored on our servers.
Contact Information
Business Name: Trekova
Business Address: 74-5602 Alapa St, Kailua Kona, Hawaii 96740, United States
Business Email: support@trekova.store
Business Hours: 9:00 AM to 6:00 PM EST, Monday through Friday
Live Chat: Available 24/7