Shipping Policy

This Shipping Policy explains how Trekova processes, ships, and delivers orders placed through trekova.store.

Effective Date: August 27, 2026

1. Shipping Locations

Trekova currently ships orders throughout the United States.

We do not currently ship to international destinations.

2. Shipping Cost

We charge a flat shipping rate of $7.00 on all orders shipped within the United States, regardless of order size or weight.

If a free shipping promotion is available, the applicable offer and terms will be displayed on the website or at checkout during the promotional period.

3. Order Processing Time

Orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.

Orders placed before 5:00 PM Eastern Time, Monday through Friday, are typically processed the same business day.

Orders placed after 5:00 PM Eastern Time, on weekends, or on public holidays will be processed on the next business day.

After an order is placed, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

4. Estimated Delivery Time

After processing and shipment, estimated carrier transit time is 4–6 business days.

The total estimated delivery time is 5–8 business days from the date the order is placed.

Delivery times are estimates and are not guaranteed. Delays may occur because of carrier delays, severe weather, transportation disruptions, high shipping volumes, or other circumstances outside our control.

5. Shipping Carriers

Orders may be shipped through:

  • USPS
  • UPS
  • FedEx

The shipping carrier is selected based on the destination, package size, and fulfillment requirements.

6. Order Tracking

Once your order has shipped, we will send a shipping confirmation email with your tracking number.

You can use the tracking number on the applicable carrier's website to check the delivery status.

If you do not receive tracking information within 3 business days after placing your order, please contact us at support@trekova.store.

7. Shipping Address

Please carefully review your shipping address before completing your order.

If you need to change your shipping address after placing an order, contact us as soon as possible at support@trekova.store.

We cannot guarantee that an address change will be possible after an order has been processed or shipped.

Trekova is not responsible for delivery problems caused by an incorrect or incomplete shipping address provided by the customer.

8. Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us at support@trekova.store within 7 days of the expected delivery date.

For damaged items, please provide your order number, photographs of the damage, and a description of the issue.

We will review the issue and, where appropriate, work with the applicable shipping carrier to resolve it.

9. Delivery Delays

Delivery may take longer than the estimated timeframe because of circumstances outside our control, including:

  • Severe weather
  • Carrier delays
  • Transportation disruptions
  • High shipping volumes
  • Public holidays

We will provide available tracking information and assist with delivery-related issues when contacted.

10. Contact Information

Business Name: Trekova

Business Address: 74-5602 Alapa St, Kailua Kona, Hawaii 96740, United States

Business Email: support@trekova.store

Business Hours: 9:00 AM to 6:00 PM Eastern Time, Monday through Friday

Live Chat: Available 24/7

For questions about shipping, tracking, delivery, or an existing order, please contact us using the information above.